The case study highlights how Red River helped West Chester University modernize its outdated voice infrastructure by implementing Cisco Unified Communications. The university replaced its legacy Avaya/Nortel PBX system with Cisco’s integrated voice, video, and collaboration platform to enhance reliability, mobility, and security. During the COVID-19 pandemic, deployment accelerated to enable remote work using Cisco Jabber and Finesse, ensuring uninterrupted student services. The upgrade reduced costs, improved efficiency, and added safety features like an emergency notification system. By 2020, WCU fully transitioned to Cisco, achieving a resilient, future-ready communication system.

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