The case study details how Red River streamlined IT support for the U.S. Department of Veterans Affairs through an Enterprise Service Agreement (ESA). Facing challenges managing multiple contracts for 120,000 IT assets, the VA partnered with Red River to consolidate and simplify operations. The ESA provided unified Cisco SMARTnet maintenance and advanced services across critical VA sites, improving efficiency and reducing administrative burdens. During the five-year agreement, supported assets grew 181% while service coverage expanded to 24x7x4. The program modernized VA’s IT infrastructure and earned Red River a follow-on Cisco Business Critical ESA for broader, more advanced support.

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