CUSTOMER SUCCESS: UNIPLACES How collaboration and innovation benefited Uniplaces’ sales and service. Product: ContactWorld for Service The results - Improved efficiency and customer experience The challenge - Founded in 2012 by Portuguese Miguel Amaro, Argentine Mariano Kostelec and Brit Ben Grech, Uniplaces helps students globally to book accommodation safely. Uniplaces is an online platform that enables students from all over the world to find a home in Europe and safely rent from local landlords, even before stepping foot in their new city. An acquisition team finds landlords in European cities through outbound calls whilst an account management team ensures the quality of accommodation. They also have customer support teams to help and match students with landlords. Ea

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