Challenge In August 2013, BT announced that it had been awarded a three-year extension to its IT outsourcing contract with Unilever, one of the world’s largest consumer goods companies. This is the third time it has been extended since BT won its first contract with the Anglo-Dutch company in November 2002. Unilever operates on a global level with its world-leading brands, including Wall’s Ice Cream, Dove beauty products, Lipton and Kno

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