OVERVIEW Conifer Health Solutions (Conifer) coding workforce management practices were inefficient and imprecise. Coders manually self-reported productivity in a spreadsheet in a time-consuming and often inaccurate process. Beyond the cumbersome process, Conifer leadership also had limited mechanisms for monitoring and analyzing their workforce productivity. Understand Your Workforce: Increase Productivity & Gain Insight with Fluency TimeCaptureOVERVIEW (CONT) M*Modal and Conifer partnered to craft a solution. M*Modal had previously developed an internal workforce management tool that addressed the productivity challenges of managing a dynamic coding workforce. By embedding the productivity tool within M*Modal’s industry-leading coding workflow platform, Fluency for Coding, th

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