Overview This UK healthcare provider delivers a range of physical and mental health services, which are provided outside of hospital facilities, in the community. The organization works close ly with a network of healthcare companies to deliver ac- cessible services to patients, through GP prac- tices, clinics and health centers, and in patients’ homes. Challenge Serving a large area, with a popu lation of more than 500,000 people, the or gan ization em- ploys some 4,400 people across more than 80 different locations. In all, the healthcare pro vider manages devices and accounts for more than 8,000 users, including its own staff, as well as employees in partner organizations, such as GPs. A spokesperson said, “It was a real challenge to ensure consistent levels of IT service

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