In recent years, the Turku University Hospital has been investing in its phone and communication systems in a determined manner. Unified communication solutions have speeded up the internal flow of information and enhanced reachability, improved customer service and made the hospital’s operations more effective. UC Upgrade for the TYKS communication systems OBJECTIVES • To improve the effectiveness of the internal communications and operations within the entire hospital • To manage personnel resources • To clear telephone queues and provide better and more flexible customer service SOLUTION • Mitel’s Solidus eCare • MX-ONE • Mitel CMG”Initially, we had our doubts about inte- grating data and telephone service in the same network in the highly critical hospital environment, but it s

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