Case Study Business Algar Tech provides comprehensive IT and business process outsourcing solutions. The company is part of Grupo Algar, which was established more than 85 years ago in Brazil. The company has offices throughout Latin America, in Argentina, Colombia, and Chile. Challenge Algar Tech needed a single integrated and automated platform to monitor its entire IT infrastructure for customers and members. Solution To enable unified and comprehensive management and administration, Algar Tech implemented Unified Infrastructure Management and Clarity SDM (Service Desk Manager). Benefits Algar Tech has improved business management, operational performance, productivity, and cost management, while facilitating smarter decision-making both internally and with clients

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