CHALLENGE It may not make for good courtroom drama on TV, but pretrial filings are a core part of any litigation. Tyler Technologies is a leading providing of eFiling software, and the company’s Odyssey File and Serve solution is used by 14 states and nearly 30 additional counties across the U.S. to streamline and simplify the judicial filing process for litigants and court officers. The web-based software allows litigants to file paperwork with the court online 24/7. Because litigants rely on electronic filing, an outage can mean not only frustration but also missing a crucial deadline in a case. Any service interruption or performance problem with the eFiling solution invariably led to a flood of frantic calls from would-be filers trying to make a deadline or confirm that a filin

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