Turning Feedback into Profits: Webster Bank Retains and Grows Customers With An Exceptional Customer Experience
Turning Feedback into Profits: Webster Bank Retains and Grows Customers With An Exceptional Customer Experience
2 PagesWWW.ALLEGIANCE.COM Voice of Customer Intelligence ® Webster Bank Case Study OVERVIEW One of the nation’s 35 largest banks, Webster Bank serves communities in four states from Westchester County, New Y ork, to Boston, Massachusetts. With $20 billion in assets, Webster is a full-service commercial bank providing consumer, business, government and institutional banking. The company also offers mortgage, financial planning, trust and investment
