User Case Sales Industry Software Integration Salesforce, Slack Challenge Solution Results Campaign Monitor was using multiple disparate contact center solutions lacking a strong integration with Salesforce, which restricted its reporting and analytics, and made it dicult for agents to personalize customer interactions Campaign Monitor consolidated its contact center operations with Talkdesk, leveraging Talkdesk for Salesforce to dynamically screen pop cases as soon as a call came in, while automatically syncing data in real-time between the two systems Campaign Monitor has drastically increased agent productivity by automating previously manual tasks with Talkdesk for Salesforce, as well as using email and Slack alerts to streamline communications within the contac

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