TUI had to consolidate over 300 ITSM Companies and ensure everything functioned flawlessly without any business disruption.
TUI had to consolidate over 300 ITSM Companies and ensure everything functioned flawlessly without any business disruption.
8 PagesCASE STUDY TUI TUI had to consolidate over 300 ITSM Companies and ensure everything functioned flawlessly without any business disruption. TUI SUCCESSFULLY CONSOLIDATED MULTIPLE ITSM SYSTEMS TO LATEST REMEDY ITSM USING ALDERSTONE CMT TUI Group had a business requirement to merge an existing BMC Remedy ITSM 8.1 system into their larger ITSM 9.1 Production system. By sharing a common process and data this would result in savings on infrastructure and software licenses as well reducing total cost of ownership. Upgrading to the latest Remedy ITSM 9.1 would allow them to benefit from BMC Digital Service Management functionality such as MyIT, SmartIT and Smart Reporting. TUI is the world’s leading tourism group. The broad portfolio gathered under the Group umbrella, consists of strong tou
