Case Study T rustmark’s Upgrade to ARP/SMS 10.0 “Smoothest Conversion Ever” – With Help From Fiserv Trustmark, a large diversified financial institution based in Mississippi, implemented ARP/SMS from Fiserv (Account Reconciliation Package/Service Management System) in May 2005. The financial institution upgraded to 8.0, but hadn’t upgraded since then. When the time approached to sunset the 8.0 version, Trustmark considered its options for upgrading to the new 10.0 version with the least amount of disruption. Robbie Parrish, the institution’s business systems analyst, explained, “I was one of the programmers that worked on the upgrade from 7 .0 to 8.0 about 11 years ago. That upgrade took about nine months to complete. With the move to version 10.0, we would be upgrading fou

Join for free to read