Dime Community Bank, located in Hauppauge, NY, partnered with Fiserv to improve its debit card portfolio using Card Expert. The bank aimed to increase revenue, reduce expenses, and enhance card activation and usage. Card Expert helped Dime analyze cardholder data, identify inactive cards, and implement targeted campaigns, resulting in a 50% increase in activation rates and increased transaction counts among low-use customers. The tool also provided insights into fraud trends, ATM performance, and risk management, leading to more effective decision-making and operational improvements. Dime's collaboration with Fiserv resulted in streamlined processes, better data analysis, and enhanced portfolio performance.

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