Case Study Court Case Study: Travis County, TX The Customer The Travis County Clerk’s office is located in Austin, Texas, and employs approximately 150 people amongst six divisions. Home to 1.1 million people and the state capital, the area is a mecca for live music, film, and outdoor adventures. The county clerk’s office maintained a DMS system that was heavy on redundant processes and prone to error. Thanks to funding from the County Clerk Dana Debeauvoir, the Clerk’s office would soon be able to reduce physical paper handling while moving toward a more modernized and integrated system. Bob Trautman, the IT Division Manager with 18 years of service until his retirement in late February, set out to develop a highly-integrated environment that eliminated duplicate data points and

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