Case Study Court Case Study: Ingham County, MI Prosecutor’s Office The Customer Ingham County Michigan, with a population of about 281,000, is home to Lansing, the state capital, as well as the largest of Michigan’s top colleges and universities, Michigan State University. It’s also home to the County Prosecuting Attorney’s office which, in 2007, was suffering with troublesome, slow paper processes. The Challenge Challenging economic conditions across the state and county meant staff cuts in the Prosecuting Attorney’s (PA’s) office were imminent. Faced with this looming scenario, the Ingham County Prosecutor wanted a way to improve efficiencies in the PA’s office to ensure that staff would be able to keep pace with the mounting workload once cuts were imposed. The Process

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