Case Study
Travel Assistance Company Increases Per-Manager Case Load, Reducing Staffing Costs As Company Grows
Travel Assistance Company Increases Per-Manager Case Load, Reducing Staffing Costs as Company Grows www .customerexpressions.com Tel: (613) 244-5111 / 1-800 465-6089 Fax: (613) 244-3303 e-mail: sales@customerexpressions.com Customer name: Mega Assistance Challenge: • Mega Assistance needed a single system to manage all communications and documents related to a case, as well as specific functionality to accommodate auditing