Case Study

Mondial Assistance

Mondial Assistance

Case study Mondial Assistance “ I believe we are now much better placed to plan for seasonal variances in call patterns, whereas before it was a lot less scientific. Teleopti CCC gives us more accurate data which helps us to plan more effectively. Not only have we made our call centre operations more efficient, we’ve actually seen an increase in service levels of 24%.” John Stonebridge, Technical Support Manager Operations Support and

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