Case Study

Transitioning On Site Support Off Shore

Transitioning On Site Support Off Shore

Pages 7 Pages

Objectives • Identify areas of the client’s IT services profile that could effectively function off shore • Aid the client in saving money by demonstrating ways in which off-shore partnership could work effectively • Transition TEKsystems’ existing systems technology support work off shore Challenges • Achieve approved off-shore provider status from the client’s sourcing department • Minimize SLA breaches, loss of institutional knowledge a

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