Case Study

Off-Shore Support

Off-Shore Support

Pages 6 Pages

Objectives • Build a high-performing team to augment one of the client’s internal teams that is responsible for supporting a critical application • Enabl e the client’s internal team to focus on more strategic business initiatives • Continue to improve service throughout the engagement Challenges • Assemble a high-quality technical staff that could address issues in a challenging IT environment • Reduce the net tickets for the client’s

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