ITCE partnered with a leading European retailer to transform operations using ServiceNow CSM, NowMobile, and integrated asset and incident management tools. Facing challenges like equipment failure, high support costs, and over 1M annual store incidents, the retailer implemented a centralized, automated system. Results included a 70% decrease in incident submission time, 50% reduction in field service assignment time, and €1.2M annual cost savings. With integrations via SAP and Azure, and AI-driven maintenance planning, ITCE's scalable solution improved compliance, efficiency, and digital experiences for employees and customers alike.

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