EBSCO, a leading media and publishing company, automated its accounts receivable (AR) processes with HighRadius, achieving an 82% cash posting rate and significant improvements in efficiency. With over 240,000 annual invoices, EBSCO faced challenges in handling manual tasks like remittance aggregation and deduction coding. HighRadius' AI-powered cash application solution helped automate invoice matching, predict missing remittances, and streamline complex parent-child payment scenarios. This reduced manual workload, eliminated $64K in annual lockbox fees, and allowed EBSCO to reallocate 33% of its staff to higher-value tasks. Additionally, a self-service payment portal improved customer experience by simplifying credit card and ACH payments.

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