DIZZION.COM | TRANSCOM.COM Making Large Scale Work at Home Possible Transcom, a global provider of customer care outsourcing, has more than 29,000 agents. While the business process outsourcer has 52 contact centers, one particular client decided to take a route better suited for its needs: work at home agents. “We have a telecom client that is strictly work at home,” said Brent Hernandez, a Technical Account Manager at Transcom. “The agent base that we provide for them is 100% remote and provide their own PCs.” Anywhere from 300-400 agents are located in 34 states through the United States and need access to the client’s cloud contact center platform and unified call delivery vendor, Five9, while meeting strict PCI compliance standards for payment card data collection. The

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