DIZZION.COM | ITELBPO.COM Changing the BPO Business Granada Corporation (since aquired by itelBPO), a business process outsourcer that provides English and multi-language customer care support for the world’s leading brands, sets itself apart from other BPOs in a big way: It’s agents are 100% remote, utilizing BYOD and cloud solutions. “Being a 100% cloud based business gives us a competitive edge in a few ways: modern infrastructure, institutional grade security, flexibility and cost advantages that translate into tangible cost savings,” said Felix Serrano, CEO. “We can adapt faster, easier and more seamlessly than industry peers with greater scale but whom are impacted by legacy systems, processes and structures. This means we can react more quickly to micro trends and scal

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