Case Study Summary Customer: Transamerican Auto Parts Headquarters: Compton, CA Industry: Retail/Wholesale (auto parts) Product(s) Replaced: ? Cisco CallManager ? Cisco Unity ? Zeacom ACD Number of Users: ? Agents: 120 ? Business Users: 80 Challenge: Replace multi-vendor telephony solution with a single, flexible, reliable, and feature-rich software system Product(s) Deployed: ? Customer Interaction Center ® (CIC)

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