Transactional to transformational HR VICSUPER CASE STUDYCASE STUDY • ViCSUpER pAGE 2 VicSuper is a successful financial services organization with over 20 years’ experience. The VicSuper team all share a common passion to provide the best service possible to their 240,000 stakeholders. The HR team identified a number of areas for improvement, specifically related to their existing 15-year-old intranet and cumbersome paper based HR processes. The HR team were spending too much time transacting, with no time or resources left for anything else. VicSuper’s Executive Manager, people & Culture, Jennifer Lord, championed the digital transformation of people processes, and empowered Ross Williamson (then Learning & Organizational Development Consultant) to lead a project focused on rene

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