BUSINESS CHALLENGE s IT Solutions Austria is the IT services branch of the Erste Group, one of the leading fi nancial services companies in Central and Eastern Europe with around 46,000 employees, 2700 branches and 16.2 million customers in seven countries. Maintaining the quality and cost-e ciency of the Erste Group’s data center operations falls under their responsibilities. In 2012, s IT Solutions Austria decided to outsource mainframe operations. This change caused the company to re-evaluate all of its mainframe vendor relationships to see if it could reduce costs by further consolidating with other vendors. s IT Solutions Austria was already using Compuware Strobe to analyze the behavior of its mainframe applications, and it valued the capabilities Strobe provided. “It is

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