Modern ITSM faces growing demands, making optimized service management essential for business success. With faster workflows and flexible processes, ITSM becomes a core driver of business acceleration and supports digital transformation by giving users access to needed resources and emerging technologies. However, as ITSM capabilities expand, securing these systems becomes equally critical. Well‑integrated security reduces cyber risk, protects ITSM gains, and ensures that streamlined operations do not introduce new vulnerabilities, helping organizations advance efficiently and safely.

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