The developers are already using Jira, so it didn’t make sense to use another tool for service requests that needed integrations. Toast helps restaurants stay alive and thrive with Jira Service Management Restaurants count on Toast’s point-of-sale solutions to deliver seamless guest experiences – and get paid. The company had pieced together various tools to support their agile, ITSM, and DevOps practices to ensure they could deliver for their customers. But as they scaled, it became harder to keep track of everything and collaborate. By centralizing onto Atlassian and implementing better integration between Engineering and DevOps, Toast gained more visibility into their teams’ work, resolved bottlenecks in their processes, and accelerated incident resolution times. TOAST + ATL

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