In a Nutshell CUSTOMER SPOTLIGHT University of California, Santa Barbara The University of California, Santa Barbara (UCSB) is consistently ranked among the best public colleges in the U.S., earning its distinction as a Public Ivy. The university had been working with a transcription and captioning vendor to provide students with access to their abundant audio and video content. However, manual processes, slow turnaround time and high costs spurred the search for a solution upgrade. UCSB prioritizes success for all students, regardless of ability or disability, learning style preference, or mastery of the language of instruction. They were looking to find a solution that would enhance academic results, maintain compliance with regulations like the ADA and enable a move towar

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