Overview Headquartered in Bala Cynwyd, Pennsylvania, TMNA Services (TMNAS) was established in 2012 as the shared services company for the Tokio Marine North America, Inc. group companies, which offer leading commercial insurance solutions, including property and casualty, professional liability, workers’ com- pensation, and employee benefits programs. With more than 400 employees, TMNAS pro- vides value-added services spanning Legal, Internal Audit, Actuarial, IT, Facilities, Finance & Accounting, and Human Resources to all TMNA group companies in North America. It operates offices in Philadelphia, PA, New Y ork City, NY, and Pasadena, CA. Challenge Traditionally, TMNAS administered perfor- mance testing for one group company at a time. This created potential roadblocks when

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