ThousandEyes Removes Performance Blind Spots for Zendesk + Case Study2/4 © 2018 ThousandEyes. All rights reserved. ThousandEyes Removes Performance Blind Spots for Zendesk Experience is everything Zendesk is a customer service platform that around 60,000 organizations rely on to foster better customer relationships. As a software-as-a-service (SaaS) platform, application delivery and user experience is a top priority for Zendesk. The Challenge in Delivering Quality Performance As a customer service platform, if Zendesk is slow or unavailable, it can affect its customers’ users as well. Since it’s delivered over the Internet, even if the Zendesk application itself is working well, network quality may degrade perceived performance. “We would encounter situations where our appli

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