This large Government Department in the United Kingdom uses a V-Person™ virtual agent from Creative Virtual to deliver personalised self-service
This large Government Department in the United Kingdom uses a V-Person™ virtual agent from Creative Virtual to deliver personalised self-service
1 PagesUK Government Department This large Government Department in the United Kingdom uses a V-PersonTM virtual agent from Creative Virtual to deliver personalised self-service that is reducing internal service desk support costs and improving employee productivity. Copyright © 2018 Creative Virtual Ltd. All rights reserved. When the contract to provide the department’s internal IT service desk was up for renewal, a new requirement of reducing costs by 30% while maintaining the same level of service was identified. The current provider determined that adding a self-service virtual agent was the best way to meet this goal. After an in-depth evaluation process, they selected Creative Virtual’s V-Person as the best virtual agent technology. END USERS 200,000 INTERNAL USERS SUPPORT HOS
