Case Study
The Wake-up Cal l : Fixing Unexpected Medical Coding Pattern Protects Revenue
The Wake-up Call: Fixing Unexpected Medical Coding Pattern Protects Revenue Customer Employed Physician Network of Pocono Medical Center Monroe County, Pennsylvania Challenge Turnover in certified coders as well as physician coding inconsistency and coding discrepancies Products Revenue Integrity Services Results • Reduce and mitigate risk • Ensure ongoing financial success of physician practicesPocono Medical Center 2 The Customer: Employed Physician Network of Pocono Medical Center, the sole community hospital serving Monroe County, Pennsylvania, with 175 physicians across 27 specialties. The Challenge: Turnover in Certified Coders and Inconsistent Coding After a review of the management services organization (MSO) operations as a whole, Lamont Louis, MBA, Vice Presid