The University of Verona Improves Service Effi ciency with CA Service Desk Manager CUSTOMER SUCCESS STORY CLIENT PROFILE Business: The University of Verona Industry: Education Employees: 1,500 BUSINESS The University of Verona is one of Italy’s leading universities. Founded in 1982, it has 24,000 students and is internationally recognised as a top academic institution. CHALLENGE To maintain its competitive advantage and keep up with modern trends, the university decided to expand its service management solutions by incorporating non-IT help requests from staff and eliminating paper processes in student administration. SOLUTION CA Service Desk Manager was extended to cover the new processes. Non-IT services managed by the solution include building maintenance and m

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