The transparency journey From concept to launch in six months CASE STUDY nrchealth.comTHE CHALLENGE In today’s marketplace, consumers expect transparency—even in healthcare. They want to know everything they can before they make decisions, and they want a voice in their care. Organizations that can provide this information and harness consumer feedback are fostering stronger patient relationships, creating better patient experiences, and ultimately delivering exceptional patient-centered care. The initial hurdle for any organization is gaining enough internal support to implement change. Working with NRC Health, UAMS went from concept to implementation in just six months—a remarkable feat for an organization so large. “The risks involved in the project are inherent in anything

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