© 2019 Progress. All Rights Reserved. The T op 7 Considerations Before Choosing a Chatbot for Your Enterprise WHITEPAPERT able of Contents Executive Summary 3 The Rise of the Chatbots 3 Smart devices & IoT 3 The post-app era 4 Tooling is maturing 4 Lifecycle of a Chatbot Request 5 Type of chatbots 6 Transactional chatbots 7 Informational chatbots 7 The Cognitive Flow 8 Potential use cases for chatbots 8 Seven Considerations for an Enterprise Chatbot Strategy 10 1. Start with a business need 10 2. Decide whether to replace or empower existing apps 11 3. Glean value from your backend services and stored data 12 4. Choose your technology stack for chatbot development 12 5. Select a high-productivity chatbot development solution 13 6. Craft a human-like user experience 15 7.

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