Case Study CONTINENTAL RESEARCH CORPORATION The Case Continental Research Corporation has been in business since 1967, distributing cleaning products, services, and systems in St. Louis, Missouri. Their focus is on their customers and upholding the highest professional standards, especially when it comes to customer service. One winter, the operations manager, T oni Hill, was concerned that their seven year old Nortel MICS system was no longer meeting their needs. The telecom system was inhibiting their ability to make their customer’s experiences hassle-free, and therefore was not meeting the company’s standards of service. This sparked Continental to do a complete reevaluation of their technology and their finances. That’s when a TAMCO partner stepped in to help with this

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