WHITE PAPER The State of Accounts Receivable: The Journey to Modernize 3 About this study 4 Current state of accounts receivable 10 Growth in customer AP portals and portal usage challenges 14 Impact of COVID-19 on AR teams 19 Perceptions of AR teams among customers and their executives 21 AR priorities going forward 24 The paradox 29 Appendix: Participants Contents BILLTRUST | The STATe Of A CCOunTS ReCeIVAble: The JOuRney TO MODeRnIze 2In the spring of 2021, Paradoxes, Inc. was commissioned by billtrust to conduct an extensive qualitative and quantitative research study to better understand the current state of the accounts receivable (AR) industry in the united States. The research covered current trends, challenges, priorities, systems, tools and modernization efforts within th

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