imagine being responsible for quality control— with newly hired packers packing thousands of car rack kits containing dozens of parts during your busiest season. Imagine being a customer service rep taking “missing part” calls from people assembling their t hule car rack for a weekend trip leaving tomorrow. On LOCATiOnJohn Bova, Thule quality coordinator, acknowledges, “Last year was a phe- nomenal year for us. We were so busy; we set al

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