Case Study The Customer Profile Established in 1994, The Royal Wolverhampton NHS Trust is a major acute Trust providing services at New Cross Hospital, West Park Hospital and community services through a network of Health Centres and related establishments in the local community. The Trust is the largest teaching hospital in the Black Country and one of the largest acute providers in the West Midlands. It has an operating budget of £380 million, 700 beds (including 27 intensive care beds and 14 neonatal intensive care cots) and it employs approximately 7000 staff. The Trust Board sets itself high standards in clinical care and financial stewardship. It also seeks to deliver an excellent patient and staff experience whilst responding to the health needs of the co

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