Overview The Quality Council for Trades and Occupations (QCTO) oversees the design, implementation, assessment, and certification of occupational qualifications in South Africa. The QCTO also offers guidance to service providers who must be QCTO-accredited to offer occupational qualifications. Challenge The QCTO is subject to regular audits by national regulatory bodies. The various systems in use by the QCTO range from accounting and ERP solutions, to HR, Employee Self-Service (used to manage staff holidays, payslips, and tax certificates), and the custom-developed system used to issue certificates to qualified applicants. There is a Management Information System for qualification development. Access and security varies by system which makes it hard to collate all the i

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