Case Study / Thanachart Bank avaya.com The Power of Prediction Thai bank transforms telesales productivity with Avaya outbound solutions The telesales team at Thanachart Bank, Thailand’s sixth largest bank and leading automobile lender, now spends more time talking to customers and has almost doubled its “right party” contacts per agent per day. With time between calls dropping below 9 seconds, agents are conducting significantly more successful calls on a regular basis. Adding Avaya Proactive Contact with predictive dialing capabilities to its existing Avaya Aura ® Contact Center solution has transformed the productivity of the bank’s outbound operation and as a result, the sales achieved by its telesales team have increased considerably. At Thanachart Bank, the contact

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