CUSTOMER SUCCESS STORY The Peppermill Resort Spa Casino in Reno, Nevada Implementing Cvent Passkey helped upgrade the Peppermill’s convention services and give planners what they want. When the Peppermill Resort Spa Casino in Reno, Nevada, completed an expansion that increased its focus on convention business, it had a problem. The hotel’s property management system was clunky, inflexible, and woefully outdated. How could it handle an influx of group customers used to doing business online? The Problem Several years ago, the Peppermill underwent a major expansion, adding 600 rooms, a 62,000-square-foot ballroom, and other amenities as part of a push to become a full-blown convention resort. The hotel’s outdated property management system was also in need of an update. “Wh

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