THE CHALLENGE With the ever-increasing need for clinicians to communicate on the go, The Ottawa Hospital (TOH) decided to implement a secure and efficient solution for text messaging that was supported on multiple smartphone and tablet devices among their staff. THE SOLUTION A longtime Spok customer for call center solutions, TOH selected Spok Mobile ® due to its flexible messaging and audit trail features. Another benefit was that Spok Mobile could pull existing staff contact information straight from the hospital’s online directory to ensure the right person can be reached correctly at any time. “[Spok] has supported our critical communications via our call center for a long time, ” said Margaret Quirie, Director, Library Services and Telecommunications. “[Spok] is also helping

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