THE CHALLENGE The Coffs Harbour team was on a mission to find a solution that could link various clinical and alert systems—including nurse call, duress, security, fire, and building management— to mobile staff carrying wireless telephony. They wanted a solution that supported all the emerging healthcare and IT technologies. In addition, local, 24/7/365 technical support was key to ensuring the system was always functioning flawlessly to keep messages flowing and safety high for patients, staff, and visitors. “When we were designing the hospital, we wanted to integrate a variety of systems with our phones, ” said Ken Meale, Network Physical Resources Manager for Coffs Harbour Hospital. “There is incredible opportunity to link seemingly disparate systems in a hospital setting to the

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