CASE STUDY 1-650-206-8988 | serviceaide.com 2018 © Copyright Serviceaide, Inc. Serviceaide Success Stories— Nampa School District Nampa’s IT and support teams previously used an antiquated help desk that didn’t facilitate self-service. The data that enables reporting and analysis wasn’t accessible. Visibility into incident status and resolutions was obscured. Problems went unresolved. So, in the end, digital learning was impeded. Consequently, the end-users perceived the IT department and its support as unresponsive. As a result, IT services were underutilized and satisfaction remained discouragingly low. THE CHALLENGE The Nampa School District Information Services department was limping along with an old help desk that was impacting service, problem resolution, and ulti

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