BRK Environmental selecteda Service Management tool that would better meet the company’s demands.
BRK Environmental selecteda Service Management tool that would better meet the company’s demands.
2 PagesCASE STUDY 1-650-206-8988 | serviceaide.com Serviceaide Success Stories — BRK Ambiental To have a more accurate view of indicators and SLAs Monitoring, visibility, and management of calls in one place ORGANIZATION Lacking SLA monitoring and difficulty in preparing reports, BRK Environmental selected a Service Management tool that would better meet the company’s demands. They have discovered ISM - Intelligent Service Management, a Serviceaide solution that, besides helping them in call monitoring and support, is not limited only to IT but benefits other areas of the company. better meet the compliance and governance requirements established by Brookfield. However, the previous service desk application was unable to meet the new standards and market processes now required. “We had no
