bottomline.com The Merchants Company Bottomline AP Automation Case Study Company Profile Company: The Merchants Company Company Size: Medium Enterprise Industry: Food Name: Kirstie Evans Job Function: Controller Introduction This case study for The Merchants Company is based on a survey of Paymode-X customers by TechValidate, a 3rd-party research service. Challenges The business challenge impacting the profiled company’s AP organization that led them to evaluate and ultimately select Paymode-X: • Manual paper-based processes which were slow, costly, and error-prone Use Case • Uses Bottomline for Payment Automation • How they pay their vendors: ACH and check Results The surveyed company achieved the following results with Bottomline: • Improvements to AP operations from using Pay

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