CASE STUDY The Mansion on Turtle Creek Envisioning the Future of Hospitality: Improving Five-Star Service With Vocera Summary The Mansion on Turtle Creek, A Rosewood Hotel, is located in one of Dallas’ most fashionable residential districts. It has long been recognized as one of the finest hotels in the world, as signified by its five-star and five-diamond rankings. The Mansion boasts a two-to-one staff to guest ratio and is well-known for excellent guest service. Management is constantly on the lookout for ways to improve and expedite guest service, streamline staff workload, and continually raise the benchmark in customer service among the other five-star hotels worldwide. Toward these objectives, The Mansion on Turtle Creek was one of the first hotels to install a robust wirele

Join for free to read